Refund policy

Return & Exchange Policy (Supersaveus)

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note:

  • Items marked “Final Sale” cannot be returned or exchanged.

  • Sale and promotional items remain subject to our regular return/exchange policy unless otherwise specified.

CANCELLATION

  • We accept order cancellations before product processing. If the order is cancelled within this timeframe, you will receive a full refund.

  • If the product has already been shipped, we are unfortunately unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

To be eligible for a return or exchange, all items must meet the following criteria:

  • Items must be in their original selling condition: unworn, unwashed, unaltered, and with all tags still attached.

  • Items must be returned with their original boxes and packaging.

  • All items from a single order must be returned in one package.

  • We can only accept returns/exchanges from the country to which the order was originally shipped.

  • Customized items and certain jewelry/personal care products cannot be returned for hygiene reasons.

  • The return/exchange is not free of charge; import and shipping fees will be at the customer's expense.

  • Supersaveus reserves the right to reject any return if the product shows signs of wear or alteration.

HOW TO RETURN AN ITEM?

  • Step 1: Contact our Customer Service team at info@supersaveus.com with your Order Number, Proof of Purchase, and photos/video of any faulty items.

  • Step 2: Place your receipt and the items back into the original packaging.

  • Step 3: Complete the required Returns Invoice forms (3 copies) for customs clearance and attach them to the outside of the package.

  • Step 4: Hand the package over to the courier. Please ensure the package is closed securely after inspection.

REFUND PROCESS

In the event of a return, your refund will be credited to the original payment method. Please note that shipping costs are non-refundable by Supersaveus.

Once your package reaches our center, please allow 7-14 business days for processing. You will receive a confirmation email once your refund has been issued.

CONTACT & RETURN ADDRESS

Return Address: 1500 N Grant St Ste R, Denver, CO 80203, United States

Customer Support:

  • Email: info@supersaveus.com

  • Service Tel: +1 (917) 760-9479

  • Hours: Monday - Friday: 10 am - 5 pm EST